The promise of ISPs: made to be broken?

Following up on Internet speed mentioned in the article before this, the Philippines needs to catch up with its neighbors, if not the world. Manila is ahead of Phnom Penh in modern infrastructures but the latter is far ahead in Internet connectivity and service. For tourists and business people, this is a huge incentive to continue doing business there. In 2010, pingdom reports that the average speed in the country is 0.90Mbit/s compared to South Korea’s 16.63Mbit/s.

via pingdom

Take for example the promised delivery of “breakneck” speeds of “2Mbps up to 7Mbps” on your choice of channels — 3G, 4G, etc. guaranteed by the most beautiful and handsome faces in the national entertainment scene (I think these endorsers should be aware of the campaigns they’re lending their faces and names to, or do they and decided to go ahead?). This is what subscribers are paying for, but what they really get is a turtle-paced and unstable connection (you can be in the same room but it could be that you’ll only receive internet signal in one corner of the room and this will change as the day grows, meaning you have to move about every hour or so, meaning you should be familiar with the room) of 0.90Mbit/s average (in 2010). That’s a lot of marketing BS-ing, if you ask me.

In Baguio, for example, I’ve heard local tourists saying that connection here is “depende sa ihip ng hangin. Kaunting hangin lang, wala na”. It does not do at all for tourism. Obviously, these tourists didn’t come here to go on spiritual retreat. They want to have fun. And connectivity with their loved ones and friends back home (e.g. on-the-dot uploading and sharing of photos via the various social media sites) is part of the fun. Losing connection with them is a real spoiler.

In the humanitarian aid community, workers rely on sat phones because in their line of work delayed response of even one second could mean deaths of hundreds and you don’t want that on your conscience.

The telecoms in the country should take a serious look at and address the gulf of disconnect between what their subscribers are paying them and what they are actually providing their subscribers. And please no “impenetrable walls” reasoning because otherwise let’s all have houses without walls.

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