Building the responsive city

Former Indianapolis mayor New York City deputy mayor Steve Goldsmith, and his colleague at Harvard Susan Crawford, recently wrote a book called “The Responsive City”.

The book chronicles more than just technology’s potential; it also highlights what some local governments have already achieved with innovative approaches. After several fires resulted in the deaths of five people, New York City built a system to identify buildings at high fire risk, using predictive models and integrating data from multiple sources. City inspectors are now aggressively targeting those buildings for upgrades.

To fight its rat problem, Chicago is using data analytics to predict where rats will gather, instead of waiting for resident complaints.

Boston has developed a civic customer-relationship management system, with mobile-device apps, to link residents more easily with city services.

Mimicking the way that Yelp collects restaurant reviews, Washington, D.C. uses a website to solicit ratings of city services.

Cities around the country are adopting open-data portals.

NewGeography, The Responsive City: Engaging Communities Through Data Smart Governance